Shipping & Returns Policy

Dr. Elsa Jungman Return Policy

After you accept delivery of a Product from Dr. EJ that was ordered on our site, if you are not satisfied, please contact us at orders@dr-ej.com within 30 days of delivery.

You may request a Dr. Elsa Jungman credit redeemable automatically through your account in future purchases. If part of a product is deemed defective, we reserve the right to determine in our discretion whether we will provide you with (1) a Credit or a refund in an amount equal to the value of the defective portion(s) or (B) a Credit or a full refund in an amount equal to the full value of the Product. We reserve the right to reject requests deemed to be fraudulent.

If you refuse delivery of a product from us because you skipped or canceled the order prior to the Deadline of that order, and you are able to provide documentary evidence (for instance, a time-stamped email of the request or an auto confirmation email), we will process a Credit or a full refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your cancelation request.

If you refuse delivery of a Product from us for ANY OTHER REASON, we will notify you within a reasonable period of time whether you are entitled to a Credit or a refund (and, if so, the amount) by phone or email. If we determine that you are entitled to a Credit or a refund, we will process such Credit or refund within 30 days of communicating our decision to you. Refunds are processed using the same payment method that you used to pay for your purchase.

For additional questions and comments, please contact us at orders@dr-ej.com